Effective starting: August 1, 2017
PayMyVAT.com is a product by Taxviser Consulting Private Ltd (called PayMyVAT from here onwards).
“PayMyVAT” Values your Privacy (“Policy”), we describe the information that we collect
about you when you visit our website, www.PayMyVAT.com (the “website”) and use the
services available on the website (“Services”), and how we used and disclose that
support@PayMyVAT.com. This Policy is incorporated into and is subject to the
PayMyVAT Acceptable Use Policy, which can be accessed at
www.PayMyVAT.com/legal/. Your use of the Website and/or Services and any personal
information you provide on the Website remains subject to the terms of the Policy and
PayMyVAT Acceptable Use Policy. In terms of the Information Technology
(Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information) Rules,
2011, any grievance or complaint may be intimated to Taxviser Consulting Private Ltd,
601, Aditya Trade Centre, Satyam Theatre Rd, Ameerpet, Hyderabad, Telangana
500016, India. The complaint shall be redressed within a period of 1 (one) month.
("PayMyVAT") collect about you and why, what we do with that information, how we
share it, and how we handle the content you place in our products and services. It also
explains the choices available to you regarding our use of your personal information and
how you can access and update this information.
"PayMyVAT Services" via a "Device" or when you otherwise interact with PayMyVAT.
"PayMyVAT Services" include our:
- SaaS Products
- Downloadable Products including mobile applications but does not include
A "Device" is any computer used to access the PayMyVAT Services, including without
limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
Unless otherwise stated, our SaaS Products and our Downloadable Products are
treated the same for the purposes of this document.
By registering for or using PayMyVAT Services you consent to the collection, transfer,
Content: any information or data that you upload, submit, post, create, transmit, store
or display in an PayMyVAT Service.
Downloadable Products: PayMyVAT's downloadable software products and mobile
applications, that are installed by customers on an infrastructure of their choice.
Information: all of the different forms of data, content, and information collected by us
Personal Information: information that may be used to readily identify or contact you
as an individual person, such as: name, address, email address, or phone number.
Personal Information does not include information that has been anonymized such that
it does not allow for the ready identification of specific individuals.
SaaS Products: PayMyVAT's "Cloud" hosted solutions,
Websites: PayMyVAT's websites, including but not limited to any related websites, sub-
domains and pages.
make any material changes, we will provide you with additional notice (such as by
adding a notice on the PayMyVAT Services homepages, login screens, or by sending
you use PayMyVAT Services to stay informed about our information practices and the
ways you can help protect your privacy.
PayMyVAT Services and deactivate your account(s), as outlined below.
Information you provide to us
We collect the following information:
Account and Profile Information: We collect information about you and your company
as you register for an account, create or modify your profile, make purchases through,
use, access, or interact with the PayMyVAT Services (including but not limited to when
you upload and download). Information we collect includes
- Contact information such as name, email address, mailing address, and phone
- Billing information such as card details and billing address
- Profile information such as a username, profile photo, company logo, job title.
- Preferences information such as notification and marketing preferences
- Company information such as Company name, mailing address, TIN number and
other related information
You may provide this information directly when you enter it in PayMyVAT Services.
In some cases another user (such as a system administrator) may create an account on
your behalf and may provide your information, including Personal Information (most
commonly when your company requests that you use our products). We collect
Information under the direction of our customers and often have no direct relationship
with the individuals whose personal data we process. If you are an employee of one of
our customers and would no longer like us to process your information, please contact
your employer. If you are providing information (including Personal Information) about
someone else, you must have the authority to act for them and to consent to the
Content: We collect and store Content that you create, input, submit, post, upload,
transmit, store or display in the process of using our SaaS Products or Websites. Such
Content includes any Personal Information or other sensitive information that you
choose to include ("incidentally-collected Personal Information").
Other submissions: We collect other data that you submit to our Websites or as you
participate in any interactive features of the PayMyVAT Services, participate in a
survey, contest, promotion, sweepstakes, activity or event, apply for a job, request
customer support, communicate with us via third party social media sites or otherwise
communicate with us. For example, information regarding a problem you are
experiencing with an PayMyVAT product could be submitted to our Support Services or
posted in our public forums.
Information we collect from your use of PayMyVAT Services
Web Logs: As is true with most websites and services delivered over the Internet, we
gather certain information and store it in log files when you interact with our Websites
and SaaS Products. This information includes internet protocol (IP) addresses as well
as browser type, internet service provider, URLs of referring/exit pages, operating
system, date/time stamp, information you search for, locale and language preferences,
identification numbers associated with your Devices, your mobile carrier, and system
configuration information. In the case of our SaaS Product, the URLs you accessed
(and therefore included in our log files) include usernames as well as elements of
Content as necessary for the SaaS Product to perform the requested operations.
Occasionally, we connect Personal Information to information gathered in our log files
as necessary to improve PayMyVAT Services for individual customers. In such a case,
Analytics Information from Website and SaaS Products: We collect analytics
information when you use our Websites and SaaS Products to help us improve our
products and services. In the SaaS Products, this analytics information consists of the
feature and function of the PayMyVAT Service being used, the associated license
identifier (SEN) and domain name, the username and IP address of the individual who
is using the feature or function (which will include Personal Information if the Personal
Information was incorporated into the username), the sizes and original filenames of
attachments, and additional information required to detail the operation of the function
and which parts of the PayMyVAT Services are being affected.
As such, the analytics information we collect may include Personal Information or
sensitive business information that the user has included in Content that the user chose
to upload, submit, post, create, transmit, store or display in an PayMyVAT Service.
As of the date this policy went into effect, we use Google Analytics as an analytics
Policies and Principles. Use the Google Analytics Opt-out Browser Add-on to prevent
analytics information from being sent to Google Analytics.
Analytics Information Derived from Content. Analytics information also consists of
data we collect as a result of running queries against Content across our user base for
the purposes of generating Usage Data. "Usage Data" is aggregated data about a
group or category of services, features or users that does not contain Personal
Though we may happen upon sensitive or Personal Information as we compile Usage
Data from Content across user instances, this is a byproduct of our efforts to
understand broader patterns and trends. It is not a concerted effort by us to examine the
Content of any particular customer.
Analytics Information from Downloadable Products: We collect analytics information
when you use our Downloadable Products to help us improve our products and
services. Our Downloadable Products contain a feature that sends information about
the technical operation of the Downloadable Products on your systems ("System
Information") to us. System Information includes information about (a) the server
environment in which the Downloadable Product is operating: OS type and version,
JVM version, Java environment properties, CPU type, RAM allocation, language and
locale settings, database type and version, and disk utilization, as well as (b) user client
information, for example: browser type and version, native client type and version, and
client device specifications (e.g. screen resolution, OS version, device type, etc.). In
addition, we collect analytics information from Downloadable Products that is a subset
of the analytics information described above for Websites and SaaS Products. As with
Websites and SaaS Products, the analytics information we collect includes elements of
Content related to the function the user is performing, but with an important caveat. With
the Downloadable Products, before sending the information to PayMyVAT's servers, we
filter the analytics information to remove elements that we believe may contain sensitive
or Personal Information. For example: (1) we conduct a one-way hash of usernames
and hostnames before collecting them and (2) we filter any Content elements we collect
to discard all words except those on a list of common business and IT terminology.
Installer Analytics, Software Updates & License Information from Downloadable
Products: During the installation of our Downloadable Products, the installer sends
analytics information to PayMyVAT to allow us to understand where in the installation
process users are experiencing trouble or dropping out. Our Downloadable Products
also communicate with PayMyVAT servers for licensing purposes, as well as to check
for updates, patches. Examples of information we collect for these purposes include the
name and version of the Downloadable Product and the server ID, SEN, and IP address
of the customer instance.
Cookies and Other Tracking Technologies: PayMyVAT and our third party partners,
such as our advertising and analytics partners, use various technologies to collect
information, such as cookies and web beacons. Cookies are small data files stored on
PayMyVAT Services and your experience; to allow you to access and use the Websites
or SaaS Products without re-entering your username or password; and to count visits
and understand which areas and features of the Websites and SaaS Products are most
popular. You can instruct your browser, by changing its options, to stop accepting
cookies or to prompt you before accepting a cookie from websites you visit. If you do
not accept cookies, however, you may not be able to use all aspects of our Websites or
SaaS Products. PayMyVAT and our third party partners also collect information using
web beacons (also known as "tracking pixels"). Web beacons are electronic images that
may be used in our Websites or SaaS Products or in emails that help us to deliver
cookies, count visits, understand usage and campaign effectiveness and determine
whether an email has been opened and acted upon.
HTML5 local storage to collect information about your online activities over time and
across different websites or online services. Many browsers include their own
management tools for removing HTML5 local storage objects. To manage "flash
cookies" please click here.
You may be able to opt out of receiving personalized advertisements as described
below under "Your Choices."
Information we collect from other sources
Information from third party services: We also obtain information from third parties
and combine that with Information we collect through PayMyVAT Services. For
example, we may have access to certain information from a third party social media or
authentication service if you log into PayMyVAT Services through the service or
otherwise provide us with access to Information from the service. Any access that we
may have to such Information from a third party social or authentication service is in
accordance with the authorization procedures determined by that service. By
authorizing us to connect with a third party service, you authorize us to access and
store your name, email address(es), current city, profile picture URL, and other
information that the third party service makes available to us, and to use and disclose it
third party services to understand and change the information sent to us through these
How we use Information we collect
General Uses: We use the Information we collect about you (including Personal
Information to the extent applicable) for a variety of purposes, including to:
- Provide, operate, maintain, improve, and promote PayMyVAT Services;
- Enable you to access and use PayMyVAT Services, including uploading and
- Process and complete transactions, and send you related information, including
purchase confirmations and invoices;
- Send transactional messages, including responding to your comments,
questions, and requests; providing customer service and support; and sending you
technical notices, updates, security alerts, and support and administrative messages;
- Send promotional communications, such as providing you with information about
services, features, surveys, newsletters, offers, promotions, contests, events and
sending updates about your team; and providing other news or information about us
and our select partners. You have the ability to opt out of receiving any of these
communications as described below under "Your Choices";
- Monitor and analyze trends, usage, and activities in connection with PayMyVAT
Services and for marketing or advertising purposes;
- Investigate and prevent fraudulent transactions, unauthorized access to
PayMyVAT Services, and other illegal activities;
- Personalize PayMyVAT Services, including by providing content, features, or
advertisements that match your interests and preferences;
- For other purposes about which we obtain your consent.
Notwithstanding the foregoing, we will not use Personal Information appearing in our
Analytics Logs or Web Logs for any purpose. The use of Information collected through
our PayMyVAT Services shall be limited to the purposes disclosed in this policy.
We use commercially reasonable efforts to ensure that the collection of personal
information is limited to that which is necessary to full fill the purposes identified below.
If we use your information in a manner different than the purpose for which it is
collected, then we will ask you for your consent prior to such use.
We do not sell or rent your personal or tax return information to anyone.
We do not share your personal or tax return information with anyone outside or inside of
PayMyVAT for their promotional or marketing use or any other purpose.
We use your VAT return information to prepare and file your VAT return, and provide
related assistance and services
We retain the copies of your completed and filed VAT returns. This information may also
be used to perform analysis relating to your claims under our guarantees, or to provide
you with a copy of your returns for your convenience.
Compiling aggregate analytics information: Because our SaaS Products and
Downloadable Products are some of the most configurable in the market, we make
extensive use of analytics information (including log and configuration data) to
understand how our products are being configured and used, how they can be improved
for the benefit of all of our users, and to develop new products and services. As such we
generate Usage Data (as defined above) from the web logs and analytics logs
described above, including the Content elements captured in such logs, as well as from
the Content stored in the Websites and SaaS Products.
Information sharing and disclosure
We will not share or disclose any of your Personal Information or Content with third
parties except as described in this policy. We do not sell your Personal Information or
Your Use: When you use PayMyVAT Services, Content you provide will be displayed
back to you. We urge you to consider the sensitivity of any data you input into
Collaboration: As a natural result of using PayMyVAT Services, you may create
Content and grant permission to other PayMyVAT users to access it for the purposes of
collaboration. Some of the collaboration features of PayMyVAT Services display your
profile information, including Personal Information included in your profile, to users with
whom you have shared your Content. Where this information is sensitive, we urge you
to use the various security and privacy features of the PayMyVAT Services to limit those
who can access such information. Your sharing settings may make any Information,
including some Personal Information, that you submit to the PayMyVAT Services visible
to the public, unless submitted to a restricted area.
Access by your system administrator: You should be aware that the administrator of
your instance of PayMyVAT Services may be able to:
- access information in and about your PayMyVAT Services account;
- access communications history, including file attachments, for your PayMyVAT
- disclose, restrict, or access information that you have provided or that is made
available to you when using your PayMyVAT Services account, including your
- control how your PayMyVAT Services account may be accessed or deleted.
Service Providers, Business Partners and Others: We work with third party service
providers to provide website, application development, hosting, maintenance, back-up,
storage, virtual infrastructure, payment processing, analysis and other services for us.
These service providers may have access to or process your Information for the
purpose of providing those services for us. Some of our pages utilize white-labeling
techniques to serve content from our service providers while providing the look and feel
of our site. Please be aware that you are providing your Information to these third
parties acting on behalf of PayMyVAT.
Links to Third Party Sites: The PayMyVAT Services may include links to other
websites whose privacy practices may differ from ours. If you submit Personal
Information to any of those sites, your information is governed by their privacy policies.
Social Media Widgets: The PayMyVAT Services may contain social media features,
such as the Twitter "tweet" button. These features may collect your IP address, which
page you are visiting on the PayMyVAT Services, and may set a cookie to enable the
feature to function properly. Social media features and Widgets are either hosted by a
third party or hosted directly on our PayMyVAT Services. Your interactions with these
Testimonials: We may display personal testimonials of satisfied customers on the
PayMyVAT Services. With your consent, we may post your testimonial along with your
name. If you wish to update or delete your testimonial, you can contact us using the
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party
if (a) we believe that disclosure is reasonably necessary to comply with any applicable
law, regulation, legal process or governmental request, (b) to enforce our agreements,
policies and terms of service, (c) to protect the security or integrity of PayMyVAT's
products and services, (d) to protect PayMyVAT, our customers or the public from harm
or illegal activities, or (e) to respond to an emergency which we believe in the good faith
requires us to disclose information to assist in preventing the death or serious bodily
injury of any person.
Business Transfers: We may share or transfer your Information (including your
Personal Information) in connection with, or during negotiations of, any merger, sale of
company assets, financing, or acquisition of all or a portion of our business to another
company. You will be notified via email and/or a prominent notice on the PayMyVAT
Services of any change in ownership or uses of your Personal Information, as well as
any choices you may have regarding your Personal Information.
Aggregated or Anonymized Data: We may also share aggregated or anonymized
information that does not directly identify you with the third parties described above.
With Your Consent. We will share your Personal Information with third parties when
we have your consent to do so.
Information we do not share
We do not share Personal Information about you with third parties for their marketing
purposes (including direct marketing purposes) without your permission.
Data storage, transfer and security
PayMyVAT hosts data with hosting service providers in India. The servers on which
Personal Information and sensitive information is stored are kept in a controlled
environment. While we take reasonable efforts to guard your Personal Information, no
security system is impenetrable and due to the inherent nature of the Internet as an
open global communications vehicle, we cannot guarantee that information, during
transmission through the Internet or while stored on our systems or otherwise in our
care, will be absolutely safe from intrusion by others, such as hackers. In addition, we
cannot guarantee that any incidentally-collected Personal Information you choose to
store in Websites or SaaS Products are maintained at levels of protection to meet
specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or SaaS Product, the
data is encrypted using industry standard SSL (HTTPS).
Where Downloadable Products are used, responsibility of securing access to the data
you store in the Downloadable Products rests with you and not PayMyVAT. We strongly
recommend that administrators of Downloadable Products configure SSL to prevent
interception of data transmitted over networks and to restrict access to the databases
and other storage used to hold data.
You may opt out of receiving promotional communications from PayMyVAT by using the
unsubscribe link within each email, updating your email preferences at your PayMyVAT
Service account settings menu, or emailing us to have your contact information
removed from our promotional email list or registration database. Although opt-out
requests are usually processed immediately, please allow ten (10) business days for a
removal request to be processed. Even after you opt out from receiving promotional
messages from us, you will continue to receive transactional messages from us
regarding PayMyVAT's Services. You can opt-out of some notification messages in your
Accessing and updating your information
You may often correct, update, amend, or remove your Personal Information in your
account settings or by directing your query to your account administrator. You may also
contact Support Services, or contact us by postal mail using the address listed below.
We will respond to your request for access within 30 days.
You can often remove Content using editing tools associated with that Content. In some
cases, you may need to contact your administrator to request they remove the Content.
You can contact us to request removal of Personal Information from PayMyVAT
You or your administrator may be able to deactivate your PayMyVAT Services account.
If you can deactivate your own account, you can most often do so in your account
settings. Otherwise, please contact your administrator. To deactivate an organization
account, please contact Support Services. To deactivate an account made for you
without authorization, please contact us at the contact information below.
We will retain your account information for as long as your account is active, or as
reasonably useful for commercial purposes or as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements. If your account is managed
by an administrator, that account administrator may have control with regards to how
your account information is retained and deleted.